Terms of Service

These Terms govern use of zenvarela.com and purchases from Zenvarela. By using the site or placing an order, you agree to these Terms and the policies linked in the store. If you do not agree, do not use the site.

Store operator and eligibility

The store is operated by Chongqing Fengchuyu Information Technology Co., Ltd., No. 20-20, Gangcheng South Road, Tieshanping Subdistrict, Jiangbei District, Chongqing, China. You must have legal capacity to enter a purchase contract and must provide accurate, current information.

Products and information

We take reasonable care with product descriptions and images, but colors and dimensions can appear differently across screens and manufacturing batches. Sleep accessories are not medical devices unless expressly stated. Product information is not medical advice and does not promise diagnosis, treatment, prevention, or guaranteed sleep outcomes.

Orders

An order is an offer to purchase. We may accept, reject, limit, or cancel an order for legitimate reasons such as pricing errors, stock issues, suspected fraud, payment failure, delivery restrictions, or legal requirements. If an accepted order is cancelled before fulfillment, amounts paid for the cancelled item will be refunded.

Prices and payment

Prices are shown in the currency displayed by the store and may change before an order is placed. Taxes, delivery charges, duties, and discounts are calculated as shown at checkout. You confirm that you are authorized to use the selected payment method.

Acceptable use

You must not misuse the site, interfere with security, introduce malicious code, scrape data without authorization, impersonate another person, infringe rights, submit unlawful content, or use the store for fraudulent activity.

Third-party services

The store may rely on or link to third-party platforms. Their services are governed by their own terms and policies. We are not responsible for third-party content or systems beyond the responsibility imposed by law.

Liability

To the maximum extent permitted by law, Zenvarela is not liable for indirect, incidental, special, or consequential loss arising from site use or products. Nothing in these Terms excludes liability or consumer rights that cannot legally be excluded.

Changes, governing rules, and severability

We may revise site terms prospectively. The version displayed when an order is placed governs that order unless law requires otherwise. Applicable law and competent courts are determined by mandatory legal rules and the circumstances of the transaction. If one provision is unenforceable, the remaining provisions continue.

Contact

Email service@zenvarela.com or call +86 15926325826.