Order Changes & Cancellations

Orders can move into processing shortly after checkout. Contact service@zenvarela.com as soon as possible if you need to correct an address, change an item, or request cancellation.

Before processing

If the request is received before fulfillment work begins, we will make a reasonable effort to update or cancel the order. Changes are not guaranteed and may require cancellation followed by a new order.

After processing or dispatch

Once an order has entered fulfillment or been handed to a carrier, we may be unable to change or cancel it. You may need to receive the parcel and follow the Returns & Refunds Policy. Carrier rerouting, where available, may create additional charges.

Address accuracy

Customers are responsible for checking the name, street, unit number, postal code, telephone number, and email entered at checkout. If a parcel is returned because of an incomplete or incorrect address, reshipping costs may apply where permitted by law.

Seller cancellation

We may cancel all or part of an order for stock discrepancies, pricing or listing errors, failed payment, suspected fraud, delivery restrictions, legal requirements, or circumstances that make fulfillment impracticable. Amounts paid for cancelled items will be refunded to the original method.

Include the order number in requests. Operator: Chongqing Fengchuyu Information Technology Co., Ltd., No. 20-20, Gangcheng South Road, Tieshanping Subdistrict, Jiangbei District, Chongqing, China. Telephone: +86 15926325826.