Shipping & Delivery Policy

This policy explains how Zenvarela processes and delivers orders placed through zenvarela.com.

Order processing

After payment authorization, orders enter processing. Processing time and delivery time are separate. We may contact you if an address appears incomplete, a product is unavailable, or verification is required. Delays can occur because of weekends, public holidays, carrier disruption, customs review, severe weather, remote destinations, or circumstances outside our reasonable control.

Shipping charges

For the United States, Canada, and other supported delivery regions, Fast shipping costs $5.99 USD for eligible order subtotals from $0 through $44.99 USD. Free shipping applies to eligible order subtotals of $45.00 USD or more. Taxes, duties, discounts, and non-product charges may affect the subtotal used by checkout. The rate displayed at checkout controls.

Delivery regions and customs

Checkout will confirm whether we currently ship to your address. International customers are responsible for providing accurate customs and recipient information and, unless checkout states otherwise, for import taxes, duties, brokerage, or local charges imposed by the destination.

Tracking and delivery

When tracking is available, it will be sent to the contact details supplied at checkout. Carrier scans can take time to appear. Risk of loss transfers as required by applicable law; this policy does not limit mandatory consumer rights.

Address problems and missing parcels

Contact service@zenvarela.com promptly if an address needs correction or tracking shows an exception. Changes cannot be guaranteed after processing begins. For a parcel marked delivered but not located, check the delivery area, household members, building staff, and the carrier before contacting us.

Operator: Chongqing Fengchuyu Information Technology Co., Ltd., No. 20-20, Gangcheng South Road, Tieshanping Subdistrict, Jiangbei District, Chongqing, China. Telephone: +86 15926325826.