Payment & Security Policy

Zenvarela uses the payment options presented by Shopify checkout. Available methods can vary by country, device, currency, and payment-provider eligibility. A logo or method is shown only when the relevant provider makes it available at checkout.

Authorization and charges

By submitting payment details, you confirm that you are authorized to use the method and authorize the applicable provider to process the amount shown. A bank may place an authorization hold before a charge is completed. Failed or reversed authorization can delay or cancel an order.

Payment security

Checkout payment information is transmitted through payment processors and platform systems designed to protect transaction data. Zenvarela does not request complete card numbers, card security codes, passwords, or one-time verification codes by email or telephone. Never send those details to service@zenvarela.com.

Fraud prevention

Orders may be reviewed using automated or manual checks. We may request limited information needed to confirm an order, decline suspicious activity, limit quantities, or cancel and refund an order when reasonably necessary to protect customers and the store.

Currency, taxes, and bank fees

The store’s base currency is USD. Your provider may apply conversion rates, international transaction fees, or other charges not controlled by Zenvarela. Taxes and shipping are shown at checkout where applicable.

Refund security

Approved refunds are normally returned to the original payment method. We do not redirect a refund to an unrelated account merely because an email asks us to do so.

For payment support, contact service@zenvarela.com. Operator: Chongqing Fengchuyu Information Technology Co., Ltd., No. 20-20, Gangcheng South Road, Tieshanping Subdistrict, Jiangbei District, Chongqing, China. Telephone: +86 15926325826.