Privacy Policy

Zenvarela respects your privacy. This policy describes how Chongqing Fengchuyu Information Technology Co., Ltd. collects, uses, discloses, and protects personal information when you visit zenvarela.com, contact us, or make a purchase.

Information we collect

We may collect identifiers and contact details, billing and delivery information, order and transaction details, customer-service communications, device and browser data, cookie information, approximate location derived from technical data, and marketing preferences. Payment-card data is processed by authorized payment providers; we do not ask customers to send complete card numbers by email.

How we use information

We use information to operate the store, process payments, fulfill orders, provide customer service, prevent fraud, secure the site, comply with legal duties, maintain records, improve products and services, measure site performance, and send marketing where permitted. We rely on the legal bases available in the relevant jurisdiction, including contract, legitimate interests, consent, and legal obligation.

Sharing

Information may be shared with Shopify, payment processors, hosting and analytics providers, delivery carriers, fulfillment partners, professional advisers, fraud-prevention providers, authorities when legally required, and parties involved in a legitimate business transaction. Providers receive only information reasonably necessary for their role and are expected to protect it.

Cookies and choices

Cookies and similar technologies support essential store functions, preferences, performance, analytics, and permitted advertising. Browser controls and any available consent tool can be used to manage non-essential cookies, but blocking essential technologies may limit store functionality.

Retention, security, and international processing

We retain information only as reasonably necessary for the purposes described, legal obligations, dispute resolution, and fraud prevention. Reasonable administrative and technical safeguards are used, but no Internet transmission or storage system is completely secure. Information may be processed outside your country with safeguards required by applicable law.

Your rights

Depending on location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information, and to withdraw consent. We may verify identity before responding. You may also complain to the relevant privacy authority.

Children

The store is not directed to children who cannot legally consent to online purchasing or data processing in their jurisdiction. We do not knowingly solicit personal information from such children.

Contact

Email privacy requests to service@zenvarela.com. Controller: Chongqing Fengchuyu Information Technology Co., Ltd., No. 20-20, Gangcheng South Road, Tieshanping Subdistrict, Jiangbei District, Chongqing, China. Telephone: +86 15926325826.